WakeUp Docklands Limited Terms and Conditions

All bookings are subject to these Terms and Conditions

Booking

By submitting your booking you represent to us that you have the authority to make the booking for yourself or on behalf of a group and that you accept that the booking is subject to these Terms and Conditions. A contract exists as soon as the booking is confirmed through our Online Booking Service Provider.
 
You should check the details of your booking carefully and promptly to ensure that it accurately reflects the arrangement you have requested. You should immediately inform us of any discrepancies or alterations up to 24 hours before your session in order for these to be taken into consideration. Any customers wishing to accompany another member booked after the initial booking will only be able to do so if sufficient places are available.

Payments

All session prices are subject to change. However, once you have made your booking the price will not be subject to any change, with exception held for omitted details or invoice errors. To attend a session the booking must be paid for in full prior to its undertaking. Any session not paid for will not be valid.

Alterations

If there are any alterations you wish to make to your session we will do what we reasonably can to accommodate them, but this may not always be possible. The price of your session may increase or decrease to reflect these changes.

Cancellation

You may cancel your session at any time, however cancellation within the 24 hour period before your session start or non-attendance will result in the loss of your session cost. Outside of the 24 hour period before your session start the cost of your course will be held as credit on your account within our Online Booking Service Provider. We reserve the right, at our own discretion, to reattribute any lost session fees incurred through late cancellation or non-attendance.

Postponement

Sessions can be postponed or cancelled at any time by WakeUp Docklands if adverse weather, dangerous or unsafe conditions or any other circumstance beyond our control. In such an instance, alternative sessions will be offered or the session fee can be attributed to your account within our Online Booking Service Provider.

Safety

It must be understood that your participation in the activities available at WakeUp Docklands is your decision and at your risk. The staff at WakeUp Docklands have primary responsibility for the safety of the guests and equipment at all times and his/her decision is final. If you or any member of your group commits an illegal or potentially dangerous act including carrying or taking of drugs on site, is under the influence of alcohol, persistently disregards the instructions of the session leader or duty manager, or is disruptive or exhibits difficult behaviour, the session leader and duty manager reserve the right to terminate such persons’ participation in the session with no responsibility to them. In such an event there will be no right to any refund and we reserve the right to make a claim for costs and losses incurred. Should damage or loss to persons or equipment be caused as a result of wilful damage or gross negligence by a customers, a customer under the influence of alcohol or drugs or as a result of refusal or failure to obey instructions given by our staff, then he or she will be liable for the full amount of repair or replacement and any resulting costs. Adults will at all times be responsible for minors in their charge. Our vessels and crew are fully insured. Our policy provides full cover for the equipment and vessels and third party liability cover for your session leader and guests. However we cannot be held responsible for any loss or damage to any person caused other than through our negligence or breach of contract or for damage to your property howsoever caused and we recommend that you take out appropriate insurance cover yourselves for such uninsured losses.

Complaints

The staff and duty manager at WakeUp Docklands are always available to deal with any issues that may arise during your stay and ensure your experience is a positive one. If there are any issues you wish to raise please do so during your stay so that they can be dealt with immediately, or alternatively email info@wakeupdocklands.com